Terms & Conditions

Cancellation Policies
Hosting Cancellation

All hosting accounts must be canceled through the client portal, without exception. This is for security reasons. We do not accept cancellation requests via email, phone call/message, or support ticket. To cancel your hosting account:

  • Login to the Client Portal
  • Click Services
  • Click Active or Suspended under the Status column
  • Click Request Cancellation (under Actions on the left-hand side of page)

Please note that canceling your hosting deletes all files, emails, images, etc. on your website, so you'll need to be sure you have a backup should you ever need these files in the future. This is something that you'll need to do on your end. It will create a file that you'll download and save to your computer.  Instructions >>

Domain Cancellation

Domains are registered in yearly increments. While they cannot be canceled or terminated, you can stop them from auto-renewing.

  • Login to the Client Portal
  • Click Domains
  • Click Active under the Status column
  • Click Auto Renew on the left-hand menu
  • Click Disable Auto Renew
SSL Cancelation

SSL certificates are purchased in yearly increments. If you'd like to terminate this service from your billing account:

  • Login to the Client Portal
  • Click Services
  • Click Active or Suspended under the Status column next to the SSL certificate.
  • Click Request Cancellation (under Actions on the left-hand side of page)

Terminating an SSL only means we will no longer bill for it, this doesn't remove the certificate from your hosting account.  If you terminate a live SSL on a site that requires an SSL, your site may stop functioning.


Refund Policies
Non-Refundable Services

The following services are non-refundable:

  • Domain registrations
  • Domain ID Protection
  • SSL Certificates
  • Design and Maintenance Services Rendered
  • LiveDrive Briefcase
Hosting Refunds

All canceled accounts are manually reviewed, please allow up to 14 days for refunds to appear. Refunds are processed on accounts canceled through the system using the following guidelines:

  • First-time accounts will be refunded in full within the first 30 days and only after the account has been canceled.
  • Accounts with greater than 14 days of service remaining will be issued a pro rata refund.
  • Accounts on payment plans other than month-to-month will be recalculated based on usage and refunded according to the guidelines above. (i.e. Annual plan discounts will not be applied if less than 12 months service were utilized.)
Termination Policy
Termination Due to Non-Payment

Earth Girl LLC reserves the right to terminate any service due to non-payment or violation of our Terms of Service and/or Acceptable Use Policy.  Please see section 1a of  Website Hosting Terms and Conditions

Overage Policy
Understanding Overage Charges

FlexUse Pricing

In order to prevent account suspension due to being over quota in space and/or bandwidth, Earth Girl Hosting utilizes FlexUse . This will invoice users for each unit used above and beyond package limitations instead of suspending service.  We recommend having a credit card on file to ensure no service interruption.

The following is a briefing of our overage charge policy. Please see our Terms of Service for a more detailed explanation.

  • For accounts that do not have unmetered usage, each MB of usage over the limit will be charged at a rate of .005 cents on the last day of each month.
  • Overage charges will be included on the invoice for the following month.
  • Any account being charged over $5.00/mo. in overages for 3 consecutive months will be upgraded as a courtesy to reduce monthly charges.
  • Unpaid overage charges will still lead to suspension.
Privacy Policy

This Privacy Policy governs the manner in which earthgirlhosting.com collects, uses, maintains and discloses information collected from users (each, a "User") of the earthgirlhosting.com website ("Site"). This privacy policy applies to the Site and all products and services offered by earthgirlhosting.com.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


earthgirlhosting.com may collect and use Users personal information for the following purposes:

  • To improve customer service
    • Information you provide helps us respond to your customer service requests and support needs more efficiently.
  •  To personalize user experience
    •  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    • We may use feedback you provide to improve our products and services.
  • To process payments
    • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


earthgirlhosting.com has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:



Earth Girl, LLC (dba Earth Girl Hosting) Website Hosting Terms and Conditions

This Hosting Agreement governs your purchase and uses, in any manner, of all website hosting and related services, ordered by you or on your behalf (via Pure Ecommerce associates) and accepted by Earth Girl, LLC and describes the terms and conditions that apply to such purchase and use of the Services. You AGREE TO BE BOUND BY THE TERMS AND CONDITIONS CONTAINED HEREIN. Earth Girl, LLC reserves the right to change or modify any of the terms and conditions contained in this Agreement at any time and from time to time in its sole discretion, and to determine whether and when any such changes apply to both existing or future customers. Earth Girl, LLC may make changes or modifications to referenced policies and guidelines without notice to you. Your continued use of the Services following Earth Girl, LLC’ posting of any changes or modifications will constitute your acceptance of such changes or modifications.

1. Payment. As consideration for Earth Girl, LLC providing the Hosting Services hereunder, Customer agrees to pay Earth Girl, LLC the aggregate monthly fee based on the monthly hosting services and the terms selected. Should Customer account become in default, suspension, or otherwise unpaid status, Earth Girl, LLC reserves the right to restrict access to any/all services provided, including domain names attached to Customer name or account, without notice, until the monies owed on services rendered but not paid to Earth Girl, LLC have been satisfied, including any added interest and collection fees in full. Clients who have a credit card on file authorize Earth Girl, LLC to charge that card for monies due, even if that is not listed as the preferred payment method. Clients may remove credit card details at any time. Any account left unpaid after suspension and/or termination will be sent to collections – with the client being responsible for any additional fees associated with collecting any unpaid debt owed to Earth Girl, LLC.

1a. Terms of Suspension and Termination. Invoices that are 30 days unpaid will incur a $10 late fee, and a $10 late fee for each subsequent past due invoice. Accounts 30 days past due will be automatically suspended. Because the account is still using hosting resources, the customer will be charged up to 90 days of usage, even when suspended. After 90 days past due, websites will be terminated due to non-payment. Payment in full, including the late fees, will restore a suspended service; however, terminated sites cannot be restored. Unpaid invoices after termination will be referred to collections. See section 1.

1b. Policies. By use of Earth Girl, LLC services, the customer agrees to adhere to all policies surrounding Cancellation, Termination, and Overage Charges found on our Policies Page.

1c. Automatic Package Upgrades. In an effort to keep customer costs down, Earth Girl, LLC will upgrade accounts that incur a minimum of $5/mo. in overage charges for three consecutive months. Accounts will be upgraded to the next package in succession unless usage is more than the limits of that package. In this case, the account will be upgraded to the package that will suitable for the usage of the account. Before these upgrades, each account is manually reviewed to ensure that there are no other options. Customer may downgrade at any time if their usage limits fall within the limits of the desired package.

1d. Non-Payment of Hosted Domain Name. Should a domain name remain unpaid when a hosting account for the same domain is active, any payments applied to the account will be first applied to the domain name renewal. This is a measure to prevent clients from losing rights to the domain name attached to their hosting account. 

1e. Non-Payment on Inaccessible Hosting Accounts. After 30 days of non-payment, Earth Girl, LLC reserves the right to terminate hosting accounts that are inaccessible. This includes hosting accounts connected to expired domain names, or whose domain nameservers are pointed to an outside host.

1f. Chargeback Fraud. If you feel you were charged in error, please contact our billing department for a resolution. Any charge that is disputed via your bank or credit card issuer will be treated as chargeback fraud if you have not followed our cancellation policies. Earth Girl LLC reserves the right to terminate all services  on accounts associated with fraudulent chargebacks immediately and without notice. All fraudulent chargbacks will be referred to collections with the appropriate fees.

1g. Domains on Auto-Renewal. Domain names set to auto-renew will be renewed upon payment. If a payment method is on file, it will be used to pay for the domain renewal. The customer must disable auto-renew if they do not wish to have their domain renewed. There are no refunds on renewed domains.

2. Provision of Services. Earth Girl, LLC will provide Customer with the Services ordered that are described in the Hosting Package Features elsewhere in this document. Customer understands and agrees that Earth Girl, LLC will host the website solely in accordance with the information provided by Customer.

3. Rights to the Web Site and Content. With the exception of any Third-Party Materials and Background Technology as set forth in Section 4, Customer owns the Customer Content. “Customer Content” means all content or information (including, without limitation, any text, music, sound, photographs, video, graphics, data, or software), in any medium, provided by Customer to Earth Girl, LLC. “Third-Party Materials” means any content, software, or other computer programming material that is owned by an entity other than Earth Girl, LLC, and licensed by Earth Girl, LLC or generally available to the public, including Customer, under published licensing terms, and that Earth Girl, LLC will use to display or run a web site. 

3a. Earth Cart eCommerce Solution. (Installations Discontinued July 2014) Earth Cart software licensing is available for clients to purchase from Earth Girl, LLC. When the Customer purchases the license for Earth Cart, the system is assigned a ‘key’ to make it operational, and give permission to the end-user to use the software. Upon purchase the software license, the Customer agrees that the following applies:

  • Earth Girl, LLC
    • Will install Earth Cart on approved hosting systems and perform the initial setup of the system, but is not responsible for customization past the point of setup.
    • Will provide reasonable support for Earth Cart for the duration of the website’s existence using this software. Cart support relates only to Earth Cart software, and will not be extended to hosting, third party software, scripts or changes made by the end user.
    • All materials provided in the system are presented with the belief that they are in good working order, and that the structure is valid. Earth Girl, LLC will not guarantee the completeness or functionality of any page or structure in the files or installation. The source scripts are provided by Small Biz Community, LLC “as is” and “with all faults”. No warranties or guarantees are provided for the Earth Cart software.
    • May offer updated scripts, but it is the responsibility of the Customer to pay for implementation or alteration charges.
    • Will not provide source files for updates.
  • Customer
    • Agrees to use the software on one domain only. The domain applied to the license may be changed within 180 days of the license purchase free of charge, as far as the product line remains similar.
    • May request the license key for the script at any time from Earth Girl, LLC.
    • Will have full access to the OPEN SOURCE shopping cart script by way of the hosting system it is installed on. Earth Cart, LLC does not provide original installation files via archive or otherwise.
    • May make changes or alterations to the script, but Earth Girl, LLC will not be responsible for keeping original files, assisting with script changes or reverting files back to the original. Customer agrees that these services will incur a charge.
    • Agrees not to copy or distribute Earth Cart software.
    • May choose to host Earth Cart software with any provider but will be responsible for custom configurations required by the respective hosting company, and any compatibility issues that arise. Earth Cart, LLC will assist with hosting issues related to Earth Girl Hosting only.
    • Agrees that the license is only transferrable in the event of the sale of the entire website in which it is housed. The software may not be transferred/resold as a standalone.

4. Limited License to the Background Technology. “Background Technology” means computer programming/formatting code or operating instructions developed by or for Earth Girl, LLC and used to host or operate the web site or a web server in connection with a web site. Background Technology includes, but is not limited to, any files necessary to make forms, buttons, checkboxes, and similar functions and underlying technology or components, such as style sheets, animation templates, interface programs that link multimedia and other programs, customized graphics manipulation engines, and menu utilities, whether in database form or dynamically driven. Background Technology does not include any Customer Content. Customer may not duplicate or distribute any Background Technology to any third party without the prior written consent of Earth Girl, LLC. All rights to the Background Technology not expressly granted to Customer hereunder are retained by Earth Girl, LLC. Without limiting the foregoing, Customer agrees not to reverse-engineer, reverse-assemble, decompile, or otherwise attempt to derive any source code of the Background Technology, except as allowed by law.

5. Limited License to Content. Customer hereby grants to Earth Girl, LLC the limited, nonexclusive right and license to copy, distribute, transmit, display, perform, create derivative works from, modify, and otherwise use and exploit web site, any Customer Content, or any Customer Marks provided to Earth Girl, LLC hereunder, solely for the purpose of rendering Earth Girl, LLC’ Services under this Agreement. Such limited right and license shall extend to no other materials or for any other purpose and will terminate automatically upon termination of this Agreement for any reason. 6. Content Standards. Customer agrees not to provide Customer Content, and Earth Girl, LLC will not intentionally provide to Customers any content, that (a) infringes on any third party’s intellectual property or publicity/privacy rights; (b) violates any applicable law or regulation; (c) is defamatory, violent, clearly harmful, or obscene or pornographic or infringes on citizens’ rights; or (d) contains any viruses, Trojan horses, worms, time bombs, cancel bots, or other computer programming routines that are intended to damage or interfere with any system, data, or personal information. If Customer is international, then Customer agrees to comply with all applicable local and national laws. Earth Girl, LLC reserves the right to refuse any other subject matter it deems inappropriate.

7. Support. Earth Girl, LLC agrees to provide reasonable technical support by email and help desk to Customer during Earth Girl, LLC’s normal technical support hours.

8. Term and Termination. (a) This Agreement is effective as of the Effective Date and shall continue unless terminated; (b) Earth Girl, LLC may terminate this Agreement after five (5) days’ written notice to Customer if Customer materially breaches this Agreement, including, without limitation, failure to pay, and fails to cure such breach within such five (5) day period; and (c) upon the termination of this Agreement, Customer will pay Earth Girl, LLC for all Services provided to Customer by Earth Girl, LLC prior to termination. Sections 2, 3, 4, 5, 9, 11, and 12 will survive termination of this Agreement.

9. Warranty Disclaimer. Except as expressly provided in this Agreement, the Services are provided “as is,” and Earth Girl, LLC expressly disclaims all warranties and conditions of any kind, express, implied, or statutory, including, without limitation, the implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose. Interruption of Service: You hereby acknowledge and agree that Earth Girl, LLC will not be liable for any temporary delay, outages or interruptions of the Services. Each party acknowledges that it has not entered into this Agreement in reliance upon any warranty or representation except those specifically set forth herein. Unless an approval process is specified herein or in a Statement, all Hosting provided by Earth Girl, LLC to a Customer will be deemed accepted when delivered.

10. Indemnity. (a) Customer Indemnity. Customer will defend Earth Girl, LLC against any third-party claim, action, suit, or proceeding alleging any breach of the covenants contained in Section . Subject to Section 11, Customer shall indemnify Earth Girl, LLC for all losses, damages, liabilities, and all reasonable expenses and costs incurred by Earth Girl, LLC as a result of any such third-party claim, action, suit, or proceeding. (b) Earth Girl, LLC’ Indemnity. Earth Girl, LLC will defend Customer against any third-party claim, action, suit, or proceeding alleging any breach of the covenants contained in Section 6. Subject to Section 11, Earth Girl, LLC shall indemnify Customer for all losses, damages, liabilities, and all reasonable expenses and costs incurred by Customer as a result of any such third party claim, action, suit, or proceeding. (c) Mechanics of Indemnity. The indemnifying party’s obligations are conditioned upon the indemnified party: (i) giving the indemnifying party prompt, written notice of any claim, action, suit, or proceeding for which the indemnified party is seeking indemnity; (ii) granting control of the defense and settlement to the indemnifying party; and (iii) reasonably cooperating with the indemnifying party at the indemnifying party’s expense.