Our Policies

Cancellation Policies
Hosting Cancellation

All hosting accounts must be canceled through the client portal, without exception. This is for security reasons. We do not accept cancellation requests via email, phone call/message, or support ticket. To cancel your hosting account:

  • Login to the Client Portal
  • Click Services
  • Click Active or Suspended under the Status column
  • Click Request Cancellation (under Actions on the left-hand side of page)

Please note that canceling your hosting deletes all files, emails, images, etc. on your website, so you'll need to be sure you have a backup should you ever need these files in the future. This is something that you'll need to do on your end. It will create a file that you'll download and save to your computer.  Instructions >>

Domain Cancellation

Domains are registered in yearly increments. While they cannot be canceled or terminated, you can stop them from auto-renewing.

  • Login to the Client Portal
  • Click Domains
  • Click Active under the Status column
  • Click Auto Renew on the left-hand menu
  • Click Disable Auto Renew
SSL Cancelation

SSL certificates are purchased in yearly increments. If you'd like to terminate this service from your billing account:

  • Login to the Client Portal
  • Click Services
  • Click Active or Suspended under the Status column next to the SSL certificate.
  • Click Request Cancellation (under Actions on the left-hand side of page)

Terminating an SSL only means we will no longer bill for it, this doesn't remove the certificate from your hosting account.  If you terminate a live SSL on a site that requires an SSL, your site may stop functioning.

 

Refund Policies
Non-Refundable Services

The following services are non-refundable:

  • Domain registrations
  • Domain ID Protection
  • SSL Certificates
  • Design and Maintenance Services Rendered
  • LiveDrive Briefcase
Hosting Refunds

All canceled accounts are manually reviewed, please allow up to 14 days for refunds to appear. Refunds are processed on accounts canceled through the system using the following guidelines:

  • First-time accounts will be refunded in full within the first 30 days and only after the account has been canceled.
  • Accounts with greater than 14 days of service remaining will be issued a pro rata refund.
  • Accounts on payment plans other than month-to-month will be recalculated based on usage and refunded according to the guidelines above. (i.e. Annual plan discounts will not be applied if less than 12 months service were utilized.)
Termination Policy
Termination Due to Non-Payment

Earth Girl LLC reserves the right to terminate any service due to non-payment or violation of our Terms of Service and/or Acceptable Use Policy.  Please see section 1a of  Website Hosting Terms and Conditions

Overage Policy
Understanding Overage Charges

FlexUse Pricing

In order to prevent account suspension due to being over quota in space and/or bandwidth, Earth Girl Hosting utilizes FlexUse . This will invoice users for each unit used above and beyond package limitations instead of suspending service.  We recommend having a credit card on file to ensure no service interruption.

The following is a briefing of our overage charge policy. Please see our Terms of Service for a more detailed explanation.

  • For accounts that do not have unmetered usage, each MB of usage over the limit will be charged at a rate of .005 cents on the last day of each month.
  • Overage charges will be included on the invoice for the following month.
  • Any account being charged over $5.00/mo. in overages for 3 consecutive months will be upgraded as a courtesy to reduce monthly charges.
  • Unpaid overage charges will still lead to suspension.
Privacy
Privacy Policy

This Privacy Policy governs the manner in which earthgirlhosting.com collects, uses, maintains and discloses information collected from users (each, a "User") of the earthgirlhosting.com website ("Site"). This privacy policy applies to the Site and all products and services offered by earthgirlhosting.com.

PERSONAL IDENTIFICATION NUMBER

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION NUMBER

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

WEB BROWSER COOKIES

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

earthgirlhosting.com may collect and use Users personal information for the following purposes:

  • To improve customer service
    • Information you provide helps us respond to your customer service requests and support needs more efficiently.
       
  •  To personalize user experience
    •  We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
       
  • To improve our Site
    • We may use feedback you provide to improve our products and services.
       
  • To process payments
    • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
       
  • To run a promotion, contest, survey or other Site feature
    • To send Users information they agreed to receive about topics we think will be of interest to them.
       
  • To send periodic emails
    • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

CHANGES TO THIS PRIVACY POLICY

earthgirlhosting.com has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

earthgirlhosting.com
contactus@earthgirlhosting.com