Earth Girl Hosting is a woman-owned, small business. We are dedicated to providing excellent support for our clients. Some large hosting companies offer similar products for less - so why should you choose Earth Girl Hosting?
I understand small business. I understand bottom lines, supply and demand, checks and balances, overhead, the stress and the benefits. I get it!
In my years of running and creating websites, I ran into so many frustrating obstacles with web hosts. I bounced from host to host, but I was always left frustrated with the lack of response and lack of features. I am now my own most critical customer! That makes me your best advocate on the hosting line. Your hosting should never hold you back, and if it does, we'll find a way to fix it!
Anyone needing assistance in billing has spoken to Brenda. I've known Brenda for 35+ years. In addition to being close friends, we've worked as colleagues in both small and corporate settings. I admire her integrity and her empathy.
I've chosen to have Brenda manage all accounts. It's no small feat! You may not get her on the phone each time you call, but I promise she's the one that listens to your messages and follows up. Your calls and messages aren't tossed from person to person, and when it comes to your money, that's important!
Brenda knows you by name and she cares about your business (and mine) the way that I do. She's a problem solver and a fantastic asset.
Kim is my Virtual Assistant, and though he works behind the scenes, he is a man of many talents. Kim has been with Earth Girl Hosting from the early stages, and he's always friendly and willing to learn something new. I appreciate that, and so do my customers.
Kim's major role is that of a Social Media Manager, but he also acts as a liaison between Earth Girl Hosting and Pure-Ecommerce, he works on social site design and he takes care of your SSL needs. SSL has proven itself to be a project that needs a direct overseer - this is what Kim does, and he does it well.
I am always grateful to have Kim at my virtual side, always on standby.
What I've found with most small hosts is that tech support is often handled by the owner(s). I'm nothing if not a realist! I know that I have time and, as painful as it is to admit, sometimes knowledge limitations. I can't always be reached when you need help, and that wasn't acceptable to me. Enter 24/7/365 tech support! This is an expense I'm not willing to forgo.
When I ran my previous online businesses, sometimes my best working hours were somewhere around midnight. If you run into a problem at midnight, you want help at midnight (or close to it!)
Our support is outsourced. Most hosting companies' support teams are outsourced because it makes business sense. In choosing a support team, I made sure that we found techs that were friendly, knowledgeable, affable and easy to understand. We have a team that is dedicated to Earth Girl customers. While you may rarely reach the same tech twice, they work with each other in their respective locations and are able to speak amongst themselves to reach solutions. They are also familiar with my business, and we keep in close touch to be sure all service issues are addressed with your best interests at heart.
Our support staff takes security seriously, and they always have an upline for more difficult situations. I trust them completely, and I know you can, too!
I've been on the losing end of poor server service in the past, and that's a lesson that only needed to be taught once. Earth Girl servers are based in the United States. They are constantly monitored by industry experts, constantly scanned for weaknesses, and the server team is always on call for our support team.
Quality servers are the crux of my business, and I will not compromise on their quality.
When I see "hosting super-stores" offering $2/mo. hosting, I can't help but wonder what they're letting slide to make this cost effective? If I could make a profit and offer the same level of service with these deals, I'd do it. But the fact is that I've chosen to bring you the best in services and products instead. I know that If I make a profit on a $2 sale, that leaves you with a very questionable product!
It's so true that when you support small business, you support a family. That family appreciates you! In turn, my family will always support the business that cares and goes the extra mile.
We're here to help you succeed! If you ever feel our services aren't a fit for you, there will be no hard feelings. I understand you must do what's best for your business and your budget. I do hope you'll consider all of the points above, and maybe choose another small business to suit your needs in the future, even if it's not mine!